Yorkshire Pudding wrote a thoughtful piece about the purpose of anger the other day and raised some interesting points. Is anger necessarily a bad thing for example? Does it change in nature as we age?
I rather think it does. When I was an angry young man I got very hot under the collar about all sorts of things. Deprivation, homelessness, the political process, the capital imperialism and the system in general. In other words, wasting my time getting cross about things I couldn’t hope to change.
I’ve mellowed with the years and now endure the likes of George Osborne, bankers and political corruption with a resigned sigh. Perhaps when I was young I felt things more keenly because they affected a long future before me whereas now the possibility of change has passed me by, letting me concentrate on other irritants. Like the amateurism of the NHS.
We spent a couple of hours in the outpatient department at MRI yesterday and what struck me, as it has struck me before, was the slapdash homemade posters that pass as patient communication.
Next time I’m going to take a felt tip pen with me to correct all the missing apostrophes, but it’s the unnecessary capitalisation that gets me going. They can’t write more than six Words without adding a pointless capital letter as I did there.
Then there was the comments book, an old 2006 desk diary stuck behind a rail on the wall. Someone had stuck on a paper cover in much the same way we used to cover school textbooks with old wallpaper. In fact that someone must have been fresh from school because its title and purpose were crudely drawn blocks filled in with a different coloured pencil. And each word started with a really big capital letter.
I’m sure that the care on offer is as good as you might expect anywhere and we had no complaints in that regard, but letting some enthusiastic admin amateur loose on corporate communication doesn’t project a particularly professional image and is probably the most inexpensive bit to get right.
So there you are, it’s off my chest. Not so much an angry rant as a long, exasperated sigh.