My New Best Friend

As much as we love our faithful family pets, there comes a time when the kindest thing to do is have them quietly put to sleep.

They start misbehaving as they lose their marbles, they don’t quite have the get and go that they used to have and just become more trouble than they’re worth.

I’m talking about my PC, of course. I bought it about six or seven years ago from PC World and thought it was a neat bit of kit, but it began to struggle a while ago and for the last six months I’ve lived with its annoying habit of crashing several times a day and the creaky workings that no amount of memory and graphics card upgrades have really cured.

So I bit the bullet this week and ordered a new PC from Ebay of all places. Having checked out the usual stores, I was able to get it at least £400 cheaper, all new in its packaging and full covered by the manufacturer’s warranty and delivered in less than 24 hours.

It’s a Dell Studio XPS with an Intel i7 processor, 8Gb RAM, 1Gb Nvidia graphics card, 1Tb hard drive and goes like the wind. And here’s a novelty — it is supported by a helpful and efficient call centre in India.

I was having problems making the recovery discs as instructed, the process hanging at exactly 73% when at the verifying disc stage. I suspect the fault lay in the DVD-Rs I was using, but I figured what the hell and called the helpline.

They answered quickly and without argument promised to post a system disc straight away. At the end of the conversation, the operator asked if I minded speaking to his manager which I did. She asked if I was happy with the service, was there anything they could do to improve it, what was the best time of day to contact me if they needed to. I was quite taken aback.

So here I am with my new friend doing things in half the time which might mean twice as many posts, though I doubt it. And with the pace of change, I wonder how long it will last before my ‘super PC’  starts to feel like a temperamental pocket calculator and has to be put down!

Nobody’s prefect. If you find any spelling mistakes or other errors in this post, please let me know by highlighting the text and pressing Ctrl+Enter.

1 comment… Add yours
  • Yorkshire Pudding 9th December 2010

    When phoning the helpline you should have ordered a couple of onion bhajis and perhaps chicken saag with some nice vegetable rice. Good luck with your new PC. I find that PC’s are rather like women. Sometimes they break down, sometimes they lose your documents or files, sometimes they throw up dialogue boxes you don’t understand and sometimes they seem offended when one pushes one’s memory stick in the wrong slot.

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