I’ve sometimes thought about adding the subject to my occasional Life’s Little Irritants theme, but it too obvious a target even for my carping criticism, like shooting fish in a barrel.
But I had quite a unique experience recently, for me at least — a call centre based in the good old US of A.
I bought the game Dragon Age for my PC and was having trouble getting part of the program to work. I ended up calling the helpline and spoke to David S who had a broad American accent, although I’m not familiar enough with the accent to place exactly where from.
I then had to call them again a week or so later and this time spoke to Jeremy M who also had that Yankee twang.
Perhaps they just happen to be Americans working for a UK company I thought, but then saw the date and time stamp on the website confirmation of the queries, both eight hours adrift of BST so it seems this foreign call centre really is on the other side of the Atlantic.
For the record, they were very polite, wished me the very nicest of nice days, but I still haven’t got the game working properly.