Posts tagged: ATM

Citizens’ Chartist

Another exerpt from An Utterly Exasperated Hsitory and there is a purpose:

…he {John Major} saw clearly that what was needed was for people who served you in the Post Office to wear clearly legible name badges. Major’s Citizens’ Charter was his first big idea in government; a collection of guarantees about service standards and accountability that would make you slightly less cross when you tried to get through to someone at the local council. Read more ›››